Your solution to improve post-installation performance and control gradual operating costs.
With our Managed Support Services, we will take responsibility for any aspect of the support you need. This typically covers on-premise or remote support, preventative maintenance, reactive emergency service, remote monitoring, asset management, and reporting with trends analysis.
|Service advantage||Snelling Maintain||Snelling Support||Snelling Protect||Snelling Dedicated|
|Web Portal Access||✔||✔||✔||✔|
|On Site Response Time||48 Hours||Next Business Day*||8 Hours||Dedicated On-Site|
|Call Outs Per Annum||4 Per Annum||12 Per Annum||Unlimited/Annum||Unlimited/Annum|
|Inventory Management for Parts Under Warranty||✔||✔||✔||✔|
|Preventative Maintenance Visits||✔||✔||✔||✔|
|Dedicated Service Account Management||✘||✘||✔||✔|
|Service Review Meetings||✘||Six Monthly||Quarterly||Monthly|
* Tickets logged before 10:00 am on standard business day (excluding weekends and bank holidays)
** Subject to Geographical Area.
*** Loan equipment on best endeavour basis.
Terms and Conditions subject to tailored maintenance contracts agreed upon prior to commencement of the contract.
Whether a single site or enterprise-wide solution, Managed Support Services are tailored to scale and complexity of your AV systems and delivered with the Snelling Signature of Quality.
Combining InfoComm International Best Practice and a service culture bearing the ‘Snelling Signature of Quality’, our managed support services for audio visual systems and hardware will genuinely benefit you. A choice between standard and tailored options means you will only use support services your business genuinely needs and not the extra’s you do not need.
How Do We Start?
Through consultation with yourself to ascertain what you genuinely need. These discussions help us plan and manage our dedicated service engineers/account managers for your needs, as and when your call comes.
Removing Your Headaches
You will have all the resources to deliver the service levels your business demands for the minimum possible cost. This leaves you free to concentrate on what matters- strategic direction.
Service Level Agreements
Every organisation demands something different from their AV and communication systems. We can offer standard or tailored Service Level Agreements to ensure we meet your unique business requirements while simultaneously driving down costs.
We can deploy and manage standardised SLAs across global sites through our PSNI Global Alliance network of elite service providers through 160+ service locations.